This policy will help you understand the following:
1. How we collect and use your personal information
3. How do we share, transfer and publicly disclose your personal information
4. How do we protect and save your personal information
5. How do you manage your personal information
6. Protection of minors' information
7. Notices and amendments
8. How to contact us
I. how we collect and use your personal information
III. how we share, transfer and publicly disclose your personal information
IV. how to protect and save your personal information
V. how do you manage your personal information
Vi. personal information protection of minors
VII. Notice and amendment
How to contact us
1、 How we collect and use your personal information
We will only collect and use your personal information for the following purposes:
（1） You must authorize us to collect and use your personal information
Our products and / or services include some core functions, which include the functions necessary to realize online shopping, to improve our products and / or services, and to ensure transaction security. We may collect, save and use the following information related to you to achieve these functions. If you do not provide relevant information, you will not be able to enjoy our products and / or services. These functions include:
1. Functions necessary for online shopping
(1) User registration
First, you need to register an identity home mall account to become an identity home mall user. When you register, you need to provide us at least the account name, password, your mobile phone number and email address (used to verify the email address) of the identification home mall you are going to use. We will verify your identity by sending SMS verification code or email. Your account name is your default nickname. You can modify and supplement your nickname, gender, birthday, hobbies and your real name verification related information, which belongs to your "account information". Your supplementary account information will help us to provide you with personalized product recommendation and better shopping experience, but if you do not provide these supplementary information, it will not affect the basic functions of your online shopping.
(2) Product information display and search
In order to quickly find the products you need, we may collect the device information (including device name, device model, device ID, operating system and application version, language setting, resolution, service provider network ID (PLMN)) and browser type of our products and / or services to provide you with the best way to display the product information. We will continue to improve and optimize the above functions to use your personal information.
When you are ready to settle the goods in your shopping cart, the home mall system will generate an order for you to purchase the goods. You need to fill in the order at least your consignee's name, receiving address and mobile phone number. At the same time, the order number, the information of the goods or services you purchased, the amount of payment you should pay and the payment method will be stated in the order. You can also fill in the consignee's fixed telephone and email address information to add more contact information to ensure that the goods can be delivered accurately, but not Filling in this information will not affect the generation of your order.
When you book air tickets, train tickets, hotels, group tours, purchase mobile number cards or contract machines, handle broadband and other businesses in the marked home mall, you may also need to provide your real name according to national laws and regulations or the requirements of service providers (including ticket sellers, hotels, travel agencies and their authorized agents, basic telecom operators, mobile resale operators, etc.) Information, the real name information may include your identity information (such as your ID card, officer card, passport, driver's license and other documents or numbers indicating your identity), your own photo or video, name, phone number, etc. These orders may include information such as your itinerary, hotel address, service or equipment installation address you specify, which may be your home address.
All the above information constitutes your "order information". We will use your order information to verify your identity, determine the transaction, pay and settle, complete the delivery, query the order for you, and provide customer service consultation and after-sales service. We will also use your order information to judge whether your transaction is abnormal to protect your transaction security.
(4) Payment function
After you place an order, you can choose the payment service provided by the affiliated party of home mall of logo or the third-party payment institution cooperating with home mall of logo (including home mall payment, wechat payment, UnionPay, online union and other payment channels, hereinafter referred to as "payment institution"). The payment function itself does not collect your personal information, but we need to share the order number and transaction amount information of your home mall with these payment institutions to realize their confirmation of your payment instructions and complete the payment. "Related party" means any company, institution and legal representative of such company or institution which is or will be controlled, controlled or under common control by a party. "Control" means the ability, directly or indirectly, to influence the management of the company referred to, whether through ownership, voting shares, contracts or other means determined by the people's court.
(5) Deliver product or service functions
After you place an order and choose cod or online payment, the affiliated party of home mall or the third party distribution company (including SF, Yuantong, etc., hereinafter referred to as "distribution company") cooperating with home mall will complete the delivery of the order for you. You know and agree that the affiliated party of home logo mall or the third party distribution company cooperating with home logo mall will use your order information in the above links to ensure the safe delivery of your ordered goods.
Our delivery staff will assist you to complete the real name certification based on the requirements of some business laws, such as when you purchase the mobile phone number of home mall. In this link, we will use your ID card to verify your identity through the proprietary equipment of the state authorized certification authority. We have not collected your ID card information, and our distributors must abide by the company's confidentiality system.
(6) Customer service and after-sales functions
Our customer service and after-sales functions will use your account information and order information.
To ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity. When you need our customer service and after-sales service related to your order information, we will inquire your order information. When communicating with our customer service personnel, you may provide other information than the above information, such as when you ask us to change the delivery address, contact person or contact number.
2. Functions necessary to improve our products and / or services
We may collect your order information, browsing information, your interests and hobbies (you can choose in account settings) for data analysis to form a user profile, which is used to show you the goods or service information you are interested in, or show you the goods you may want to find when you search. We may also obtain other information about you for the purpose of providing services and improving the quality of services, including the information you provided when you contacted customer service, the reply information sent to us when you participated in the questionnaire survey, and the information we obtained when you interacted with our related parties and our partners. We may associate information collected from your various devices so that we can provide you with consistent services on those devices. We may combine information from one service with information from other services to provide you with services, personalized content, and advice.
3. Functions necessary to ensure the safety of transactions
In order to improve the security of the system when you use our products and / or services, more accurately prevent phishing website fraud and protect account security, we may judge your account risk by understanding your browsing information, order information, your commonly used software information, device information and other means, and may record some links ("URLs") that we think are at risk; we We will also collect your equipment information to analyze the system problems of the home mall, count the traffic and check the possible risks, and check when you choose to send us abnormal information.
（2） You can choose whether to authorize us to collect and use your personal information
1. In order to make your shopping more convenient or fun, so as to enhance your online shopping experience in home mall, our following additional functions may collect and use your personal information. If you do not provide these personal information, you can still shop online, but you may not be able to use these additional features that can bring you shopping pleasure or need to fill in some information repeatedly when you purchase some goods. These additional features include:
(1) Personalized recommendation function based on location information: we will collect your location information (we only collect your geographical location at that time, but will not combine your location information in each time period to determine your track) to determine your location, and automatically recommend goods or services that you can buy in your area. For example, recommend the nearest optional hotel to you.
(2) Additional functions based on camera: you can use this additional function to complete the functions of video shooting, photographing, code scanning and face recognition login. We will collect your facial information when you log in using face recognition. In the future, we may apply face recognition technology to more scenes, but then we will confirm with you whether you want us to use your face information to achieve these additional functions.
(3) Additional functions based on image upload: you can upload your photos in the logo home mall to realize the functions of photo shopping, sheet drying and evaluation. We will use the photos you upload to identify the goods you need to buy or use the evaluation including the pictures you upload.
(4) Additional functions based on voice technology: you can use microphone directly for voice shopping or for consultation and interaction with our customer service robot. In these functions, we will collect your recordings to identify your shopping needs and customer service and after-sales needs.
(5) Additional functions based on address book information: we will collect your address book information so that you can no longer manually input the contact information in your address book when shopping (for example, you can recharge the phone number in the address book directly); in order to increase your social fun when shopping, with your consent, we can also judge whether your friends are also the home of identification Mall users, and in the logo home Mall for your communication.
2. The above additional functions may require you to turn on your geographic location (location information), camera (camera), album (Picture Library), microphone and address book access to us in your device, so as to realize the collection and use of information involved in these functions. You can check the opening status of the above permissions one by one in the "account settings settings privacy" in the marked home mall, and you can decide to turn them on or off at any time (we will guide you to complete the settings in your device system). Please note that when you open these permissions, you authorize us to collect and use these personal information to achieve the above functions. When you close the permissions, you cancel these authorizations. Then we will not continue to collect and use your personal information, nor will we be able to provide you with the above functions corresponding to these authorizations. Your decision to close your rights will not affect the processing of personal information based on your authorization.
（3） You are fully aware that we do not need your authorization to collect and use personal information in the following situations:
1. Related to national security and national defense security;
2. Related to public safety, public health and major public interests;
3. Relating to criminal investigation, prosecution, trial, execution of judgment, etc;
4. In order to protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain my consent;
5. The collected personal information is made public by the subject of personal information to the public;
6. Your personal information collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
7. It is necessary to sign the contract according to your requirements;
8. Necessary for maintaining the safe and stable operation of the provided products and / or services, such as finding and disposing the faults of products and / or services;
9. Necessary for legal news reporting;
10. When it is necessary for academic research institutions to carry out statistics or academic research institutions based on the public interest and provide the results of academic research or description to the outside world, the personal information contained in the results shall be demarcated;
11. Other circumstances stipulated by laws and regulations.
（4） Our access to your personal information from third parties
（5） Rules for using your personal information
2. After collecting your personal information, we will de identify the data through technical means, and the de identified information will not identify the subject. Please understand and agree that, in this case, we have the right to use the demarcated information; and without disclosing your personal information, we have the right to analyze and commercialize the user database.
3. Please note that all personal information you provide when using our products and / or services will continue to be authorized for us to use during your use of our products and / or services unless you delete or reject our collection through system settings. When you log off your account, we will stop using and delete your personal information.
4. We will make statistics on the use of our products and / or services, and may share these statistics with the public or third parties to show the overall use trend of our products and / or services. But these statistics do not contain any of your identification information.
5. When we present your personal information, we will desensitize your information by means of content substitution and anonymous processing to protect your information security.
6. When we want to use your personal information for other purposes not specified in this policy, or the information collected for specific purposes for other purposes, we will ask your consent in advance through your initiative to make a check.
1. In order to realize the personalized needs of your online experience, you can get a more relaxed access experience. We will send one or more small data files named cookies on your computer or mobile device. The cookies assigned to you are unique and can only be read by the web server in the domain that publishes the cookies to you. We send you cookies to simplify the steps of your repeated login, store your shopping preferences or goods in your shopping cart and other data, so as to provide you with shopping preferences, help you optimize the selection and interaction of advertisements, help judge your login status and account or data security.
（2） Use of network beacon and similar technologies
In addition to cookies, we will also use other similar technologies such as network beacon on the website. Our web pages often contain some electronic images (called "single pixel" GIF files or "network beacon"). We use network beacon in the following ways:
1. By using network beacon on the website of identity home mall, the number of users' visits is calculated, and the registered identity home mall users are identified by visiting cookies.
2. Through the obtained cookies information, we can provide you with personalized services.
3、 How do we share, transfer and publicly disclose your personal information
1. We will not share your personal information with any company, organization or individual outside the logo home mall, except for the following:
(1) Obtain your express consent or authorization in advance;
(2) Provide according to applicable laws and regulations, requirements of legal procedures, mandatory administrative or judicial requirements;
(3) To the extent permitted by laws and regulations, it is necessary to provide for the maintenance of the home mall of the logo, the related parties or partners of the home mall of the logo, you or other home mall users of the logo or the public interest, property or safety from damage;
(4) Only by sharing your information can we realize the core functions of our products and / or services or provide the services you need;
(5) Deal with disputes or disputes between you and others according to your needs;
(6) Provided in accordance with relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;
(7) Based on academic research;
(8) Based on the social and public interests in line with laws and regulations.
3. We may share your order information, account information, equipment information and location information with partners and other third parties to ensure the smooth completion of services provided to you. However, we will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and only share the personal information necessary to provide the service. Our partners do not have the right to use the shared personal information for any other purpose. Our partners include the following types:
(1) A supplier of goods or technical services. We may share your personal information with a third party who supports our functions. These support include providing our supply or infrastructure technical services, logistics and distribution services, payment services, data processing, etc. The purpose of sharing these information is to realize the core shopping function of our products and / or services, for example, we must share your order information with the logistics service provider to arrange delivery; or we need to share your order number and order amount with the third-party payment agency to realize its confirmation of your payment instructions and completion of payment, etc.
(2) Third party merchants. We must share your order information and necessary information related to the transaction with the third-party merchants to meet your demand for purchasing goods or services from them, and enable them to complete subsequent after-sales services.
(3) Partners entrusted to us for promotion. Sometimes we will provide promotional services on behalf of other enterprises to the user groups using our products and / or services. We may use your personal information and the indirect user portrait formed by your non personal information collection to share with the partners who entrust us to promote ("entrusting party"), but we will only provide the entrusting party with the coverage and validity information of the promotion, not your personal identity information, or we will summarize the information so that it will not Will recognize you personally. For example, we can tell how many people of the entrusting party have seen their promotion information or bought the products of the entrusting party after seeing these information, or provide them with statistical information that can't identify their personal identity to help them understand their audience or customers.
We will not transfer your personal information to any company, organization or individual except:
1. Obtain your express consent or authorization in advance;
2. Provide according to applicable laws and regulations, requirements of legal procedures, mandatory administrative or judicial requirements;
3. Provided in accordance with relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;
（3） Public disclosure
We will only disclose your personal information publicly if we take the following circumstances and take the safety protection measures that meet the industry standards:
1. According to your needs, disclose the personal information designated by you in the disclosure mode you expressly agree to;
2. We may disclose your personal information publicly according to the required type and disclosure method of personal information when you are required to provide your personal information according to the requirements of laws, regulations, mandatory administrative law enforcement or judicial requirements. Under the premise of complying with laws and regulations, when we receive the above-mentioned request for information disclosure, we will require to issue corresponding legal documents, such as subpoena or investigation letter. We firmly believe that the information we are required to provide should be as transparent as possible to the extent permitted by law. We have carefully reviewed all requests to ensure that they have a legal basis and are limited to data that law enforcement has a legitimate right to obtain for specific investigative purposes. Under the premise of laws and regulations, the documents disclosed by us are protected by encryption key.
4、 How do we protect and save your personal information
（1） Our technology and measures to protect your personal information
We attach great importance to personal information security and take all reasonable and feasible measures to protect your personal information:
1. Technical measures for data security
We will adopt security protection measures in line with industry standards, including establishing reasonable system specifications and security technology to prevent your personal information from unauthorized access, use, modification, and data damage or loss.
The network service of identity home mall adopts encryption technology such as transport layer security protocol and provides browsing service through HTTPS and other ways to ensure the security of user data in the transmission process.
The identity home mall adopts encryption technology to encrypt and save the user's personal information, and isolates it through isolation technology.
When using personal information, such as personal information display, personal information association calculation, we will use a variety of data desensitization technologies, including content replacement, SSH encryption transmission protocol, to enhance the security of personal information in use.
The identity home mall adopts strict data access control and multiple identity authentication technology to protect personal information and avoid the illegal use of data.
Identity home mall uses automatic code security check and data access log analysis technology to conduct personal information security audit.
2. Other security measures for protecting personal information taken by home of logo mall
The logo home mall manages and standardizes the storage and use of personal information by establishing data classification and classification system, data security management specification and data security development specification.
Home of identity mall controls data comprehensively through confidentiality agreement, monitoring and audit mechanism of information contacts.
A data security committee and a full-time information protection department and data security emergency response organization are established in the logo home mall to promote and protect personal information security.
Security certification and services. Our bottom layer cloud technology for storing your personal data has obtained the three-level certification of "trusted cloud" issued by the data center alliance, the three-level certification of security level protection issued by the Ministry of public security, and the ISO27000 certification.
Strengthen safety awareness. We will also hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
3. We only allow employees and partners who need to know about these information of home mall and related parties of home mall to access personal information, and set up strict access control and monitoring mechanism for this purpose. We also require all personnel who may have access to your personal information to perform the corresponding confidentiality obligations. Failure to perform these obligations may result in legal liability or suspension of the partnership with the home of logo mall.
4. We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only keep your personal information for the period required to achieve the purpose stated in the cost policy, unless the retention period needs to be extended or permitted by law.
5. We also did some creative work on user data protection
In the distribution system of home of logo mall, a unique "smiling face list" is adopted to avoid the exposure of user sensitive data in the distribution process. Meanwhile, the data security training and requirements for logistics staff of home of logo mall are strengthened to improve their awareness of protecting user's privacy data.
6. The Internet is not an absolutely secure environment, and the way of communication with other users, such as email, instant messaging, social software, cannot be determined whether they are fully encrypted. We suggest that you use complex passwords when using such tools, and pay attention to protecting your personal information security.
7. The Internet environment is not 100% secure, and we will try our best to ensure or guarantee the security of any information you send us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access to information, public disclosure, tampering, or destruction, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibility.
8. Handling of security incidents
When trading online goods or services with a third party through the home of logo mall website, you inevitably need to disclose your personal information, such as contact information or postal address, to the counterparty or potential counterparty. Please protect your personal information and provide it to others only when necessary.
In order to deal with the possible risks such as personal information leakage, damage and loss, many systems have been established in the marked home mall to clarify the classification and classification standards of security events and security loopholes and the corresponding processing procedures. The logo home mall has also established a special emergency response team for security incidents. In accordance with the requirements of security incident disposal specifications, it launched security plans for different security incidents, carried out stop loss, analysis, positioning, developed remedial measures, and cooperated with relevant departments to trace and strike.
In case of an unfortunate personal information security incident, we will timely inform you of the basic situation and possible impact of the security incident, the measures we have taken or will take, the suggestions you can take to prevent and reduce the risk independently, and the remedial measures for you in accordance with the requirements of laws and regulations. At the same time, we will inform you of the relevant information of the event by mail, letter, telephone, push notice, etc. if it is difficult to inform the personal information subject one by one, we will take a reasonable and effective way to publish the announcement. At the same time, we will actively report the disposal of personal information security incidents in accordance with the requirements of regulatory authorities.
9. If you have any questions about the protection of our personal information, you can contact us through the contact information agreed at the bottom of this policy. If you find that your personal information is leaked, especially your account and password, please contact us at the bottom of this policy [how to contact us], so that we can take corresponding measures.
（2） Save your personal information
2. Please note that when you successfully apply for the cancellation of your home mall account, we will complete the verification of your account cancellation within 48 hours of your application. After the verification, we will delete or anonymize your personal information.
3. If we terminate the service or operation, we will notify you at least 30 days in advance, and delete or anonymize your personal information after the termination of the service or operation.
5、 How do you manage your personal information
Identity home mall attaches great importance to your attention to personal information, and makes every effort to protect your right to access, correct, delete and withdraw your consent to your personal information, so that you have full ability to protect your privacy and security. Your rights include:
1. Access and correct your personal information
In addition to laws and regulations, you have the right to access and correct your personal information at any time, including:
(1) Your account information: on the PC side, you can view all the personal information you submitted to the home mall in the "account settings" menu on the "my home mall" page, and you can also update other personal information (your real name authentication information is the name and ID card information you used when you passed the real name authentication) through the above channels, such as You need to change your real name certification information. You can call 029-88888192 service hotline to apply for change. The specific path of the mobile terminal is: account name, personal data information: Home Page - "my" to enter my identity home Mall - "set" in the upper right corner or click the avatar to enter account setting - personal information; account password, phone number, security information: Home Page - "my" to enter my identity home Mall - "set button" in the upper right corner or click the avatar to enter account setting - account Home security; hobbies: Home Page - "my" enter my logo home Mall - Product concern, store concern, content concern, my activities.
(2) Your receiving information: on the PC side, you can add, change and delete your receiving address information (including consignee name, receiving address, consignee's phone number or mailbox) at any time by visiting the "receiving address" menu on the "my home mall" page. The specific path of the mobile side is: home page - "my" to enter my home Mall - set in the upper right corner Set button "or click the avatar to enter account setting address management. You can also set the most commonly used receiving address as the default address, so that your products will be delivered to your default address when you do not change the receiving address when you purchase the products next time.
(3) Your order information: on the PC side, you can view all your completed, pending or after-sale orders by visiting the "my order" page. The specific path of the mobile terminal is: the mobile terminal home page - "my" enters my logo home Mall - my order / to be collected / to be received / to be returned and replaced. You can choose to delete the completed order to delete your order information, but this may cause us to be unable to accurately judge your purchase information and provide corresponding after-sales service.
(4) Your browsing information: you can access or clear your search history, view and modify interests, and manage other data. The path of mobile terminal is: Search History: Home Page - "my" enters my home mall -- browsing records; interest and other data: Home Page - "my" enters my home mall -- product focus, store focus, content focus, and my activities.
(5) Your comment information: on the PC side, you can visit, update or clear your personal comments. The path of the mobile side is: my home Mall - to be evaluated - Evaluation Center.
(6) Your invoice information: you can access or update or clear your invoice information. The mobile path is the home page - "my" to enter my home Mall - "Settings" in the upper right corner or click the avatar to enter account settings - ticket increase qualification.
(7) Your profile information: you can actively add your car, baby, equipment, size and other personal information in the "account settings profile" of the mobile terminal, so that you can purchase related products and services more conveniently, and we can recommend products that you may be interested in. You can delete and modify the above information through this path.
(9) Personal information that you cannot access and correct: in addition to the information listed above, some of your personal information cannot be accessed and corrected by us. These information are mainly collected for improving your user experience and ensuring transaction security, and personal information generated when you use additional functions. The above information will be used within the scope of your authorization. You cannot access and correct it, but you can contact us for deletion or anonymization.
2. Delete your personal information
Information that you can directly clear or delete in our products and / or services page, including order information, browsing information and receiving address information;
You can request us to delete personal information in the following circumstances:
(1) If we deal with personal information in violation of laws and regulations;
(2) If we collect and use your personal information without your consent;
(3) If our handling of personal information violates the agreement with you;
(4) If we terminate our services and operations.
If we decide to respond to your request for deletion, we will also notify the entities that have obtained your personal information from us and ask them to delete it in a timely manner, unless otherwise stipulated by laws and regulations, or these entities have your independent authorization. When you delete information from our service, we may not immediately back up the system to delete the corresponding information, but they will be deleted when the backup is updated.
3. Change the scope of your authorization consent or withdraw your authorization
You can change the scope of your authorization for us to continue to collect personal information or withdraw your authorization by deleting information, turning off device functions, making privacy settings in the website or software of home of identity mall, etc. You can also revoke our authorization to continue to collect your personal information by canceling your account.
Please understand that each business function requires some basic personal information to be completed. When you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of consent or authorization, and will not process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the personal information processing based on your authorization.
4. Cancellation of account
You can directly apply for account cancellation in our products. Please refer to the instructions for account cancellation of home of logo Mall for details about the way of account cancellation and the conditions you should meet. After you cancel your account, we will stop providing you with products and / or services, and according to your requirements, unless otherwise stipulated by laws and regulations, we will delete your personal information.
5. If you do not want to accept the promotional information we sent you, you can cancel it at any time by:
(1) You can cancel the promotion information of email subscription in the email subscription menu of the PC account settings page.
(2) You can reply "TD" at any time to cancel the promotional SMS we sent you.
(3) You can set whether to accept the product and promotion information we push to you through "notification" through the "account settings settings settings push message settings notification" of the mobile app
(4) You can set whether to accept the Q & a information and interactive information of interested communities (including photography enthusiasts, Mengbao Youfan, Aimei Youfan, etc.) of products you may be interested in or concerned about through "account settings - our customization" or "account settings page" on the mobile terminal.
(5) We will work with third-party platforms or media ("platforms") to recommend personalized products based on your personal information. This personal information includes such information as the shopping situation in this website, the visit to the website of the affiliated company of this website and your interests and hobbies filled in your account settings. The platform only provides us with a window to display commodities. The link of the window content is the personalized commodity display information in the logo home mall, which is managed by the logo home mall. Therefore, we will not provide any personal information to advertisers. In addition, we have set the screening function in the recommendation window. You can choose to block the ads you don't like. If you are not willing to accept the recommendation service of the logo home mall on a single platform, please contact the platform to close. You know and understand that the platform is an independent entity, and the home of logo mall cannot manage it.
(6) In order to protect your privacy, we will not in any way and way push you promotional or product information involving religious belief, sex, disease and other sensitive content.
6. Respond to your request
If you are unable to access, correct or delete your personal information in the above way, or you need to access, correct or delete other personal information generated when you use our products and / or services, or if you think that the home mall of the logo violates laws and regulations or any agreement with you on the collection or use of personal information, you can send an email to privacy @ JD. C Om or contact us in other ways below this agreement. In order to ensure security, we may need you to provide a written request or to prove your identity in other ways. We will reply to your request within 30 days after receiving your feedback and verifying your identity. In principle, we will not charge you for your reasonable requests, but we will charge you a certain cost for repeated requests beyond the reasonable limit as the case may be. We may reject requests that are unprovoked, require too many technical means (for example, the need to develop new systems or fundamentally change current practices), pose risks to the legitimate rights and interests of others, or are highly impractical (for example, involving information stored on backup tapes).
We will not be able to respond to your request in accordance with laws and regulations in the following cases:
(1) Related to national security and national defense security;
(2) Related to public safety, public health and major public interests;
(3) Relating to criminal investigation, prosecution and trial;
(4) There is sufficient evidence that you have subjective malice or abuse of rights;
(5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations.
6、 Personal information protection of minors
1. Logo home mall attaches great importance to the protection of minors' personal information. If you are a minor under the age of 18, you should obtain the written consent of your parent or legal guardian before using our products and / or services. The logo home mall protects the personal information of minors in accordance with relevant national laws and regulations.
2. In the case of collecting personal information of minors with the consent of parents or legal guardians, we will only use or disclose such information when it is permitted by law, expressly agreed by parents or guardians or necessary to protect minors.
3. If we find ourselves collecting personal information of minors without the prior consent of a verifiable parent or legal guardian, we will try to delete the relevant data as soon as possible.
7、 Notices and amendments
Major changes referred to in this policy include but are not limited to:
(1) Our service model has changed dramatically. Such as the purpose of personal information processing, the type of personal information processing, the way of using personal information, etc;
(2) We have made significant changes in ownership structure, organizational structure, etc. Such as business adjustment, bankruptcy merger and acquisition, etc;
(3) The main objects of personal information sharing, transfer or public disclosure have changed;
(4) Your right to participate in the processing of personal information and the way you exercise it have changed significantly;
(5) When the responsible department, contact information and complaint channel for personal information security change;
(6) When the personal information security impact assessment report indicates that there is a high risk.
3. We will also archive the old version of this policy for your reference.
8、 How to contact us
2. We have set up a full-time Department (or personal information protection specialist) for personal information protection. You can contact it by calling 18686510470.
3. Generally, we will reply within 30 days. If you are not satisfied with our reply, especially if our personal information processing behavior damages your legitimate rights and interests, you can also make a complaint or report to the regulatory authorities of e-mail, telecommunications, public security, industry and commerce.
Appendix: Notice for cancellation of account of home of logo mall
Notice for account cancellation of home of logo Mall:
Upon cancellation of this account, you will waive the following interests and assets
1. Account information, member's rights and interests, virtual assets cannot be recovered
2. Unable to use the home mall service of the original verified mobile phone or email of the account
3. Release the authorization or binding relationship with the third party
You understand and agree that home mall can't help you to restore the above services. Your cancellation of your account will cause many inconveniences to your after-sales maintenance rights. Please make sure that your account is free of any disputes before operation, and back up all information and data related to home mall account by yourself, download and save transaction vouchers and bills of order goods and services（ Otherwise, you may have to pay additional account and order inquiry fees or be unable to enjoy relevant after-sales services.
Check the page radio box to indicate that you have read and agree
Notice on cancellation of account in home of logo mall
Before you click "agree" in the process of applying for cancellation, you should carefully read the "instructions for cancellation of the account of home mall of logo" (hereinafter referred to as "instructions for cancellation")
Please carefully read and fully understand the relevant terms in the agreement, including:
1. Agree with you on terms of exemption or limitation of liability;
2. Other important terms marked with bold underline.
If you have any questions about the cancellation notice, you can call our customer service hotline 18686510470, or you can contact online customer service or self-service inquiry through http://www.bioashi114.cn/.
[special tips] when you fill in the information, read and agree to the cancellation instructions and relevant terms and conditions according to the prompts on the cancellation page, and complete all cancellation procedures, it means that you have fully read, understood and accepted all the contents of the cancellation instructions. In the process of reading the cancellation instructions, if you do not agree to any terms and conditions, please stop the account cancellation procedure immediately.
Dear home of logo mall individual consumer users:
We hereby kindly remind you that your cancellation of your account will cause many inconvenience to your after-sales rights maintenance. After you cancel the account of home mall, your personal information will only be removed in the front desk system of home mall, so that it can not be retrieved, accessed or anonymous. You know and understand that according to the relevant laws, the relevant transaction records must be kept in the background of the house of signs Mall for 5 years or even longer.
1. If you are still determined to cancel your account, your account shall meet the following conditions at the same time:
(1) In the last month, the account did not change the password, change the binding information and other sensitive operations;
(2) Voluntarily give up the assets and virtual rights and interests (including but not limited to account balance, balance, Jingdou, coupons, etc.) of the account in the marked home mall system, without auction deposit or debt;
(3) There are no unfinished orders and services in the account;
(4) There is no record of using the account to activate the store in the marked home mall;
(5) There is no dispute on the account, including complaint or being complained;
(6) The marked home mall payment account corresponding to the account has been cancelled, and all problems under the marked home mall payment account have been properly handled;
(7) The account has been released from the authorized login or binding relationship with other websites and other apps.
2. Once the marked home mall account is cancelled, it cannot be recovered. Please backup all information and data related to the marked home mall account before operation. Please keep the transaction voucher, bill and other information of the order goods and services, otherwise you may have to pay additional account and order inquiry fees, or you may not be able to enjoy the after-sales service.
3. If your logo home mall account is also the binding account name of the logo home mall platform merchant shop, you need to first release the relevant binding;
4. During the cancellation of the account of home of logo mall, if your home of logo mall account involves disputes, including but not limited to complaints, reports, litigation, arbitration, investigation by state authorities, etc., home of logo mall has the right to terminate the registration of the account of home of logo mall without your consent.
5. To cancel the home mall account of the logo, you will no longer be able to use the home mall account of this logo, nor will you be able to retrieve any content or information in the home mall account of your logo and related to the account, including but not limited to:
(1) You will not be able to log in and use the home mall account of this logo;
(2) Personal data and historical information (including but not limited to user name, avatar, shopping record, attention information, etc.) of the home mall account of this logo will not be retrieved;
(3) All records related to or provided by a third party (including but not limited to home mall reading, home mall cloud, home mall finance, etc.) that you use, authorize to log in or bind home mall account of the logo will not be retrieved. You will no longer be able to log in and use the above-mentioned services. The balance, coupons, points, orders, and other coupons you have obtained will be deemed as your own waiver, and you will no longer be able to use them. You understand and agree that the marked home mall cannot assist you to restore the above services. Before you submit the cancellation application, you must first understand the other relevant account information you need to unbind. For details, please contact our customer service.
6. The cancellation of the home mall account of this logo does not mean that the account behavior and related responsibilities before the cancellation of the home mall account of this logo are exempted or reduced.